Account issues
I am unable to find a project in my account on the SustainCERT Platform
Please try searching for your project after you log in to the SustainCERT Platform. To login to the SustainCERT Platform, please follow the below steps:- Type in the below URL on the web browser address bar and press ENTER ...
Updating/correcting your project details
Once a project is created on the SustainCERT platform, the Project developer can not update the project. To make changes to the project, please send an email to platformsupport@sustain-cert.com with the following details: Project Name GSID Current ...
How do I change our SustainCERT account representative?
Only one individual (single email id) can be configured for an Account on the SustainCERT Platform for login to the SustainCERT Platform. To update / change the Account representative, please contact platform support at help@sustain-cert.com
I am unable to find a project in my account on the SustainCERT App
Please try searching with the numbers ONLY from your GS ID or with an unusual key word in your project name. If this does not work, please send us an email at help@sustain-cert.com with the following information. Account Name Project name GSID ...
Changing an incorrect project status in the SustainCert App
If your project status is incorrect (for example it has Issued and the SC App shows it is Listed), please send us an email at help@sustain-cert.com with the following information. Project Name GSID Current Status on SC App Actual Status (please send ...
The details of my project are not correct, how can I change them?
Once a project is created on the SustainCERT App, the project developer is not allowed to update any details about the project. To make changes to the project, please send us an email at help@sustain-cert.com with the following information. Project ...