I have paid for the invoice but the proper status is not reflected in Platform. Will this impact my review progress?
Normally it takes 3-5 days for the invoice payment to reflect in our Accounting System.
So please wait for 3-5 days after making payment and the status will be updated on the Platform.
In case the payment status has not been updated on the Platform after 5 days, please contact help@sustain-cert.com Please attach a proof of payment (scan copy or screenshot) in the mail to avoid any delay in the process.
The Certification and Finance team will contact you to resolve the issue together.
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Delays when invoice not paid on time
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When does the Invoice status change after payment and what is the next step?
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When and how will I get the invoice from SustainCERT for the booked Review?
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Invoice for review not received
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Will I receive a single invoice when booking multiple VPA reviews?
Yes, for a single review booking for multiple VPAs in a bundle, a single invoice will be generated. The invoice will be sent to you on the configured mail.