When does the Invoice status change after payment and what is the next step?

After the Invoice payment, the status of the review is updated to Invoice Paid as shown below.

Once the invoice status is marked as Paid, the Certification team will be triggered to start the review process.

The Review is then allocated to the Reviewer, and the timelines are set.

Once the review feedback is received, the Certification team will contact you accordingly.

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• I have paid for the invoice but the proper status is not reflected in Platform. Will this impact my review progress?

  Normally it takes 3-5 days for the invoice payment to reflect in our Accounting System. So please wait for 3-5 days after making payment and the status will be updated on the Platform. In case the payment status has not been updated on the Platform ...

• Delays when invoice not paid on time

  If the invoice is not paid before the Review Initiation/booking date, the certification team will contact you and reschedule the review 2 weeks or more later. We advise you to pay for your invoice well before the Review Initiation date to avoid any ...

• Invoice for review not received

  If you have submitted a booking for a review date, and the review date has been accepted by SustainCERT, but you have NOT received an invoice for the review, please contact finance@sustain-cert.com and platformsupport@sustain-cert.com Please include ...

• Will I receive a single invoice when booking multiple VPA reviews?

  Yes, for a single review booking for multiple VPAs in a bundle, a single invoice will be generated. The invoice will be sent to you on the configured mail.

• When and how will I get the invoice from SustainCERT for the booked Review?

  You will get an invoice for the booked project Review once the Certification team confirms the review booking. The Invoice will be mailed to your email id which is configured in the Platform. In case, you don't receive the invoice, please contact us ...