Completeness Check

Completeness Check

Completeness Check

What is a completeness check? 

A completeness check are reviews that have no confirmed date on the SustainCERT App.

On projects with requested reviews, our Client Support Centre (CSC) team performs a completeness check. This allows us to prioritize reviews that are ready to start on our calendar, and it includes a document, invoice, and timeline check.
  1. Document check: all documents are opened and analyzed to ensure that all required information is correctly filled out.
  2. Invoice check: have all necessary fees been paid?
  3. Timeline check: Does this project have any previous reviews that are still open and will prevent a new review from being initiated.  For example, If Preliminary Review is still open, Design Review will be postponed until it is completed.
After a thorough review, the Client Support Centre will confirm the requested booking for the next available date on our calendar. This could be before or after the date requested by the Project Developer (PD), depending on our current capacity. We will do our best to confirm the requested date as soon as possible. This is the start date for the review; the date on which C.O. will initiate the review. 

If the completeness check fails and the review is not deemed ready to proceed, the Client Support Centre will notify the Project Developer (PD) of the necessary changes. The review will be unable to proceed until the Project Developer (PD) implements these changes.
​

Timeframe Expectations

Because completeness checks are performed before the review has a confirmed date, the 72-hour rule does not apply. This rule applies to documents that have been uploaded. If we discover that a review is missing a document within 72 hours of the scheduled review date, we will be forced to postpone/delay the review.



For more clarification, you can contact us at help@sustain-cert.com

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